It’s official – we’re 100% trusted by our clients

That and some other very positive and encouraging results from a survey Kaleidoscope Virtual Assistant Services ran recentlly will light the way forward for us in the future.

I asked our clients about their experience of our service – and we received some very positive responses.

I’m thrilled to report that we are considered to be trustworthy by every single one of them. We also scored very highly on our flexibility, professionalism and expertise, and received some great feedback on the quality of what we do. I was particularly happy with that – quality is very close to my heart.

The survey showed us that Kaleidoscope is carrying through on all of our values – when we say we are trustworthy, expert and top-quality, we mean it!

We asked our clients what they thought of our communication, customer service, standard of work, value for money and technical knowledge, and we came out with top scores across the board. Our clients are either satisfied with how we are doing, or thought we were excellent. For example:

• Our email communication rated highly – as Virtual Assistants, it’s important we do this well as it’s a lot less obtrusive than making phone calls or requesting meetings.
• Of the clients who use the Kaleidoscope video conferencing facility – a great way to communicate, we believe – 100% thought it was excellent.
• Of the benefits we provided, making life easier was most important to 100%, and 86% want to save both time and money. Knowing that is our clients’ priority, we can tailor what we do to try and make things even easier for them.

However, this wasn’t an exercise in massaging the Kaleidoscope ego, and I did spend some time investigating the areas where the scores were anything less than excellent. It provided useful insight into what our clients really do think about Kaleidoscope – and showed us how we can continue improving our customer service.

In one case, we have tailored the way we work with a client to help her relax about the tasks we are working on, by sending her regular updates by email. Other clients are happy with a weekly phone call – which demonstrates the importance of providing a bespoke, individual service to every client. It was only by asking the question that we discovered this would be helpful to her.

Thanks to all our clients for filling in the questionnaire. We’re delighted they are happy with us – and we’re relishing the opportunity to keep improving what we do.